At least once every five years, Cordova Electric Cooperative (CEC) enlists the assistance of a professional third-party firm to survey customers — cooperative members who share in the ownership of CEC. The cooperative’s goal is to improve the focus and quality of electrical services to best meet the community’s needs.
The 2023 survey, available at www.pulsepoll.com/cec, has some new features implemented with support and assistance from the independent third party proctoring the survey, Pioneer Utility Resources, https://www.pioneerutilityresources.com/.
Some of these features include a $500 gift card, redeemable at any Cordova business, to be randomly drawn from the survey participants as an incentive to reach our goal of 120 responses. As of Jan. 9, we have 49 responses, and the deadline is Jan. 15 so we are on track to meet the goal if the pace continues through the week.
Other survey features include customized questions regarding CEC’s future energy mix and access and customer needs of the headquarters building on 705 Second Street. New elements of the standard questions regarding quality of service include questions about newer electrical appliances and devices and their level of “smartness” (connectivity and control) including electric vehicles and electric air source heating systems. These responses will help guide CEC’s investment in technologies and program incentives for electric vehicles, home heating systems and other needs indicated by the survey.
The survey results will be shared at the CEC annual meeting to be held on Monday, March 20, 2023 at the Cordova Center. The CEC annual meeting will have some new features including the change in venue to facilitate better attendance in the larger, more comfortable facility. CEC will also be offering larger electrical related prizes like an energy efficient washer and dryer, a locally purchased e-bike and inductive cook tops, among other items of interest.
The priority for the 2023 annual meeting is to share an overview of CEC; past, present and future since formation in 1978, and to showcase new technologies, program incentives and financial and operational performance of CEC to the customers who are member-owners of the cooperative. The annual meeting will also elect two board directors. Joe Cook and Rob Campbell’s terms are expiring, and both are running for re-election.
Any questions regarding the CEC customer survey or CEC in general can be directed to the CEC customer service staff at (907) 424-5555 or at info@cordovaelectric.com. The customer survey can be accessed at www.pulsepoll.com/cec or by scanning the QR code advertised in the Cordova Times.
Clay Kopplin is the CEO of Cordova Electric Cooperative.
